Terms and Conditions

Welcome to Acre Made! Please read our terms and conditions carefully before placing your order.

We make every effort to provide accurate descriptions and images of our products. However, we do not guarantee that the descriptions and images are error-free, complete, or current. We reserve the right to modify or discontinue any product at any time without prior notice. We also reserve the right to limit the quantities of any products that we offer.

All prices listed on our website are in Canadian dollars and are subject to change without prior notice. We accept major credit cards for payment. Please note we do not accept AMEX payments. By placing an order with us, you authorize us to charge your credit card for the total amount of the order, including any applicable taxes and shipping charges.

We offer standard shipping for all furniture orders placed through our website. We also offer White Glove Delivery within 2 hours of the GTA, which includes delivery and assembly of your furniture by our team of experts. If this applies to you, we’ll reach out once you place your order to discuss these details.

Please note that some remote locations or rural locations may be subject to additional shipping charges, and our team will contact you if these charges are applicable to your order.

Due to the made-to-order nature of our products, we will only start building your furniture once an order has been placed. Our standard lead times typically range from 8-14 weeks. We do our very best to produce your order quickly, however there is always a possibility of unforeseen delays.

We take great care in packaging and shipping our furniture, but sometimes damages can occur during shipping. If you receive a damaged piece of furniture, please contact us at help@shopacremade.com within 24 hours of delivery. We will require photos of the damage for our records. If the shipping crate or box is visibly damaged, refuse it with the carrier and ensure they mark it as damaged. Each case is subject to inspection and approval. Please note that natural variations and imperfections in wood materials are not considered defects.

Please see our shipping policy for more information on our shipping services.

Due to the made to order and custom nature of our goods, all purchases at Acre Made are final. We do not offer refunds. For made-to-order furniture purchased online, you will be eligible for a refund if your order is cancelled within 24 hours of purchase as per our cancellation policy.

Please see our return policy for more information on returns and refunds.

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of our company and is protected by Canadian and international copyright laws. You may not copy, reproduce, distribute, modify, or display any content from our website without our prior written consent.

In no event shall our company, its directors, officers, employees, or agents be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or services.

You agree to indemnify and hold harmless our company, its directors, officers, employees, and agents from any and all claims, damages, expenses, and liabilities arising out of or in connection with your use of our website or services.

These terms of service shall be governed by and construed in accordance with the laws of the province of Ontario, Canada.

We reserve the right to modify these terms and conditions at any time without prior notice. Any changes to these terms and conditions will be posted on our website.

If you have any questions or concerns regarding these terms of service, please contact us at help@shopacremade.com.